Healthcare Quality Management- Infection Control and Patient Safety

By Prof. Dhananjay D Mankar | Tata Institute of Social Sciences, Mumbai

Learners enrolled: 5201 | Exam registration: 2020

ABOUT THE COURSE:

This course is designed to equip you with the essential knowledge and skills to ensure a safe and high-quality healthcare environment. Over 12 weeks, the students will explore key principles of quality management, strategies for preventing infections, and methods for enhancing patient safety. They will learn to apply the global standards, national guidelines, and evidence-based practices to reduce healthcare-associated infections and mitigate risks. By the end of this program, the students will not only understand how to enhance patient outcomes but also be able to actively cultivate a culture of safety for both patients and staff, making you a valuable asset to any healthcare team.

INTENDED AUDIENCE: UG and PG students

PREREQUISITES: This course is best suited for professionals/ students who wish to specialize in quality management in healthcare. While no specific prior course is a strict prerequisite, participants would benefit from a foundational understanding of basic healthcare operations and medical terminology.

INDUSTRY SUPPORT: QCI, NHSRC, NABH, JCI, ISO, NABL, IRQS, CII, NIH, Ayushman Bharat Digital Mission (ABDM), PM-JAY, MoHFW and Ministry of AYUSH.

Summary

Course Status :	Ongoing
Course Type :	Elective
Language for course content :	English
Duration :	12 weeks
Category :	Management Studies
Credit Points :	3
Level :	Undergraduate/Postgraduate
Start Date :	19 Jan 2026
End Date :	10 Apr 2026
Enrollment Ends :	02 Feb 2026
Exam Registration Ends :	20 Feb 2026
Exam Date :	24 Apr 2026 IST
NCrF Level	4.5 — 8.0

Note: This exam date is subject to change based on seat availability. You can check final exam date on your hall ticket.

Page Visits

Course layout

Week 1
Chapter 1: Foundations of Healthcare Quality
Chapter 2: Evolution and Quality Improvement Framework
Chapter 3: Importance of Quality in Improving Patient Outcomes and Healthcare System Performance in Indian Hospitals: Part -A
Chapter 4: Importance of Quality in Improving Patient Outcomes and Healthcare System Performance in Indian Hospitals: Part – B
Chapter 5: Importance of Quality in Improving Patient Outcomes and Healthcare System Performance in Indian Hospitals: Part - C

Week 2
Chapter 6: Importance of Quality in Improving Patient Outcomes and Healthcare System Performance in Indian Hospitals: Part - D
Chapter 7: Quality Tools for Continuous Improvement: Part A
Chapter 8: Quality Tools for Continuous Improvement: Part B
Chapter 9: Quality Tools for Continuous Improvement: Part C
Chapter 10: Quality Tools for Continuous Improvement: Part D

Week 3
Chapter 11: Evolution and Accreditation of Healthcare Organisation
Chapter 12: Concept of ISO 9000 and NABH
Chapter 13: Regulation and Accreditation for Quality & Patient Safety
Chapter 14: Accreditation, Certification and Licensure in Healthcare Quality
Chapter 15: Quality Management System in Healthcare

Week 4
Chapter 16: Patient Safety Measures
Chapter 17: Promotion of Patient Safety
Chapter 18: Leadership for Improving Patient Safety
Chapter 19: Avedis Donabedian’s Model of Structure Process and Outcome
Chapter 20: Clinical Indicators in Healthcare Quality

Week 5
Chapter 21: Managerial Indicators in Healthcare Quality
Chapter 22: Standard Treatment Guidelines in Clinical Settings: Part – 1
Chapter 23: Standard Treatment Guidelines in Clinical Settings: Part – 2
Chapter 24: Standard Treatment Guidelines in Clinical Settings: Part – 3
Chapter 25: Infection Control Practices: Part 1

Week 6
Chapter 26: Infection Control Practices: Part 2
Chapter 27: Infection Control Practices: Part 3
Chapter 28: Infection Control Practices: Part 4
Chapter 29: Infection Control Practices: Part 5
Chapter 30: Infection Control Practices: Part 6

Week 7
Chapter 31: Medication Safety Management: Part 1
Chapter 32: Medication Safety Management: Part 2
Chapter 33: Medication Safety Management: Part 3
Chapter 34: Medication Safety Management: Part 4
Chapter 35: Medication Safety Management: Part 5

Week 8
Chapter 36: Medication Safety Management: Part 6
Chapter 37: Clinical Governance in Healthcare
Chapter 38: Healthcare Leadership: Engagement and Empowerment: Part – 1
Chapter 39: Healthcare Leadership: Engagement and Empowerment: Part – 2
Chapter 40: Health Information Management

Week 9
Chapter 41: Clinical Audit: Part 1
Chapter 42: Clinical Audit: Part 2
Chapter 43: Clinical Audit: Part 3
Chapter 44: Clinical Audit: Part 4
Chapter 45: Risk Management in Hospital and Healthcare: Part – 1

Week 10
Chapter 46: Risk Management in Hospital and Healthcare: Part – 2
Chapter 47: Risk Management in Hospital and Healthcare: Part – 3
Chapter 48: Risk Management in Hospital and Healthcare: Part – 4
Chapter 49: Strategic Planning for Patient Safety: Part 1
Chapter 50: Strategic Planning for Patient Safety: Part 2

Week 11
Chapter 51: Strategic Planning for Patient Safety: Part 3
Chapter 52: Strategic Planning for Patient Safety: Part 4
Chapter 53: Effective Preventive Maintenance for Hospitals: Part – 1
Chapter 54: Effective Preventive Maintenance for Hospitals: Part – 2
Chapter 55: Medico-Legal Aspects of Hospital Functioning

Week 12
Chapter 56: Importance of Communication in Healthcare Quality
Chapter 57: Strategies for Effective Communication
Chapter 58: Implementation of Healthcare Quality & Patient Safety
Chapter 59: Healthcare Quality Management: Case Study – 1 NQAS
Chapter 60: Healthcare Quality Management: Case Study – 2 NABH

Books and references

A History of Managing for Quality: Joseph M. Juran
Quality in HealthCare: Theory, Application, and Evolution: Nancy O. Graham
The Textbook of Total Quality in Healthcare: A.F. Al-Assaf, June Schmele
Health Care Quality: The Clinician's Primer; David B. Nash, MD, Janice Clarke, RN, Alexis Skoufalos, EdD and Melissa Horowitz
Education Management, Education Theory and Education Application: Yuanzhi Wang, 2011
Quality Management for Organizations Using Lean Six Sigma Techniques: Erick Jones, 2014, CRC Press
Creative, Efficient, and Effective Project Management, Ralph L. Kliem, 2013, CRC Press.
The Certified Quality Inspector Handbook, Second Edition: H. Fred Walker, Ahmad K. Elshennawy, Bhisham C. Gupta, Mary McShane Vaughn
Gyani, G. J., & Thomas, A. (Eds.). (2017). Handbook of healthcare quality and patient safety (2nd ed.). The Health Sciences Publisher.
Bhujang, P.M., & Mankar, D. (Eds.). (2024). Quality in Healthcare (1st ed.). The Orange Publishers.

Instructor bio

Prof. Dhananjay D Mankar

Tata Institute of Social Sciences, Mumbai

Dr. Dhananjay Mankar is an Assistant Professor at the Centre for Hospital Management, School of Health Systems Studies, TISS Mumbai. His research interests span healthcare and hospital management, healthcare quality and patient safety, medical laws and ethics, WASH (Water, Sanitation, and Hygiene), health and nutrition, and Indian Knowledge Systems. He brings interdisciplinary expertise to the study of health systems.

Course certificate

The course is free to enroll and learn from. But if you want a certificate, you have to register and write the proctored exam conducted by us in person at any of the designated exam centres.

The exam is optional for a fee of Rs 1000/- (Rupees one thousand only).

Date and Time of Exams: April 24, 2026 Morning session 9am to 12 noon; Afternoon Session 2pm to 5pm.

Registration url: Announcements will be made when the registration form is open for registrations.

The online registration form has to be filled and the certification exam fee needs to be paid. More details will be made available when the exam registration form is published. If there are any changes, it will be mentioned then.

Please check the form for more details on the cities where the exams will be held, the conditions you agree to when you fill the form etc.

CRITERIA TO GET A CERTIFICATE

Average assignment score = 25% of average of best 8 assignments out of the total 12 assignments given in the course.
Exam score = 75% of the proctored certification exam score out of 100

Final score = Average assignment score + Exam score

Please note that assignments encompass all types (including quizzes, programming tasks, and essay submissions) available in the specific week.

YOU WILL BE ELIGIBLE FOR A CERTIFICATE ONLY IF AVERAGE ASSIGNMENT SCORE >=10/25 AND EXAM SCORE >= 30/75. If one of the 2 criteria is not met, you will not get the certificate even if the Final score >= 40/100.

Certificate will have your name, photograph and the score in the final exam with the breakup.It will have the logos of NPTEL and IIT Bombay .It will be e-verifiable at nptel.ac.in/noc.

Only the e-certificate will be made available. Hard copies will not be dispatched.

Once again, thanks for your interest in our online courses and certification. Happy learning.

- NPTEL team