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AI in Marketing

By Prof. Zillur Rahman   |   IIT Roorkee
Learners enrolled: 31622   |  Exam registration: 5471
ABOUT THE COURSE:
To develop an understanding of application of Al in marketing management and familiarize students with changes brought in traditional marketing activities due to AI and ethical concerns raised by Al adoption.

PREREQUISITES: Under Graduate

Summary
Course Status : Ongoing
Course Type : Elective
Duration : 12 weeks
Category :
  • Management Studies
Credit Points : 3
Level : Postgraduate
Start Date : 22 Jan 2024
End Date : 12 Apr 2024
Enrollment Ends : 05 Feb 2024
Exam Registration Ends : 16 Feb 2024
Exam Date : 27 Apr 2024 IST

Note: This exam date is subjected to change based on seat availability. You can check final exam date on your hall ticket.


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Course layout

Week 1:  Understanding the basics of AI in Marketing (Continued), Introduction to AI Algorithms, Designs of AI, Transition process and AI matrix.
Week 2: Customer value and Role of AI in Value Delivery Process, Transforming Marketing Strategy using AI (Continued).
Week 3: Using AI for STP, Application of AI in Marketing Mix, Marketing Information Systems and its Components.
Week 4: What is Marketing Research (Continued), Individual Dynamics and its influence on Consumer Behaviour, Consumer Buying Decision Process, Understanding Customer Journey (Continued).
Week 5: Customer Experience: Meaning & Characteristics, Personalization: Going Beyond Segmentation, Avatar marketing.
Week 6: Standardization, Personalization & Relationalization of Brands using AI, Understanding Networks and Brand Network Effect, Understanding the Use of AI for Addressing Competition, AI and Brand   Equity, AI and New Brand Realities (Continued).
Week 7: AI for Value Creation and Product Development, Personalization and hyper-personalization Using AI(Continued).
Week 8: Implementation of AI by Product Managers, AI in Service, Pricing Strategies Using AI (continued).
Week 9: Role of AI in Advertising (Continued).
Week 10: AI in Sales promotion and Direct Marketing, AI in PR and Publicity and Social Media Marketing (Continued), Personal Selling using AI, Sales management using AI.
Week 11: AI and Marketing Channel Management, Omnichannel Marketing and Retailing, Changing face of Retailing in the age of AI, AI in Logistics Management (Continued).
Week 12: Navigating Ethical Challenges in AI (Continued), AI and Sustainability.

Books and references

1. Sterne J., “Artificial intelligence for marketing: practical applications”, John Wiley & Sons.
2. Gentsch, Peter., “AI in marketing, sales and service: How marketers without a data science degree can use AI, big data and bots”, (eBook) Springer.
3. King K., “Using Artificial Intelligence in Marketing: How to harness AI and maintain the competitive edge”, Kogan Page Publishers
4. Hosnagar, K, “A human’s guide to machine intelligence”, New York: Viking.
5. Venkatesan, R., and Lecinski J, “The AI Marketing Canvas: A Five-stage Road Map to Implementing Artificial Intelligence in Marketing”, Stanford University Press.

Instructor bio

Prof. Zillur Rahman

IIT Roorkee
Dr. Zillur Rahman is Professor at the Department of Management Studies, Indian Institute of Technology, Roorkee. He received his B.Sc. (Hon.) Mathematics, MBA and Ph.D. from Aligarh Muslim University, India. Dr. Rahman has more than 20 years of experience in academia. He has delivered research talk in many countries including USA, Switzerland, Germany, France, Italy and Turkey.

He has published research papers in reputed international papers including the European Journal of Marketing, Journal of Business Research, Psychology and Marketing, Journal of Service Marketing, International Journal of Contemporary Hospitality Management, Journal of Cleaner Production, Telematics and Informatics, among others.

Prof. Rahman has been a recipient of Highly Commended Paper in Emerald Literati Network Awards for Excellence for three consecutive years (2016-18). He has also received the Commendable Faculty Award in the domain of Business, Management and Accounting.

Course certificate

The course is free to enroll and learn from. But if you want a certificate, you have to register and write the proctored exam conducted by us in person at any of the designated exam centres.
The exam is optional for a fee of Rs 1000/- (Rupees one thousand only).
Date and Time of Exams: 27 April 2024 Morning session 9am to 12 noon; Afternoon Session 2pm to 5pm.
Registration url: Announcements will be made when the registration form is open for registrations.
The online registration form has to be filled and the certification exam fee needs to be paid. More details will be made available when the exam registration form is published. If there are any changes, it will be mentioned then.
Please check the form for more details on the cities where the exams will be held, the conditions you agree to when you fill the form etc.

CRITERIA TO GET A CERTIFICATE

Average assignment score = 25% of average of best 8 assignments out of the total 12 assignments given in the course.
Exam score = 75% of the proctored certification exam score out of 100

Final score = Average assignment score + Exam score

YOU WILL BE ELIGIBLE FOR A CERTIFICATE ONLY IF AVERAGE ASSIGNMENT SCORE >=10/25 AND EXAM SCORE >= 30/75. If one of the 2 criteria is not met, you will not get the certificate even if the Final score >= 40/100.

Certificate will have your name, photograph and the score in the final exam with the breakup.It will have the logos of NPTEL and IIT Roorkee .It will be e-verifiable at nptel.ac.in/noc.

Only the e-certificate will be made available. Hard copies will not be dispatched.

Once again, thanks for your interest in our online courses and certification. Happy learning.

- NPTEL team


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