Decision Support System For Managers

By Prof. Kunal Kanti Ghosh, Prof. Anupam Ghosh, Prof Sujoy Bhattacharya   |   IIT Kharagpur, IIT Kharagpur
Learners enrolled: 879
This course is designed with the purpose of making the participant an effective user as well as a builder of Decision Support systems (DSS). The course is application oriented and particularly focused towards solving semi-structured decision problems faced by managers in manufacturing and service organizations.

INTENDED AUDIENCE :Management, Industrial and Systems Engineering, Mechanical Engineering, and related disciplines.

INDUSTRIES  SUPPORT  : Tata Group of Industries, Multinationals, L&T, and similar such manufacturing and service organizations including IT companies
Course Status : Completed
Course Type : Elective
Duration : 12 weeks
Category :
  • Management Studies
Credit Points : 3
Level : Postgraduate
Start Date : 25 Jul 2022
End Date : 14 Oct 2022
Enrollment Ends : 08 Aug 2022
Exam Date : 30 Oct 2022 IST

Note: This exam date is subjected to change based on seat availability. You can check final exam date on your hall ticket.

Page Visits

Course layout

Week 1:Introduction to Decision Support Systems (DSS) – Different types of Managerial Decision Problems and the Role of a DSS in solving them. Management Information System versus DSS, Range of Capabilities of a DSS, Components of a       DSS, Examples of DSS, Basics of DSS Design Cycle.
Week 2:Models in Decision Support Systems – What is a Model? Classification of Models, Purpose of Modeling in DSS, Solution Techniques: Optimization, Heuristics, and Simulation, Traditional approach to modeling and its weaknesses,         Desirable features for Models in DSS, Models and Managers: The Concept of a Decision Calculus’.
Week 3:Decision Support System for Evaluation of Investment Proposals
Week 4:Decision Support System for Materials Managers
Week 5:Decision Support System for Forecasting Demand for Independent Items – single and multi-period forecasting, forecasting for products with intermittent demand
Week 6:Decision Support System for Determination of Product Mix – product choice and bundling decisions, product mix decisions
Week 7:Decision Support System for Production Distribution Problem for a Multi-Product and a Multi-Unit Organization
Week 8:Decision Support System for Vehicle Scheduling
Week 9:Decision Support System for Customer Centric Value Driven Decisions – designing the service system
Week 10:Decision Support System for Human Resources Function
Week 11:Decision Support System for Distribution Network Design in a Supply Network
Week 12:Decision Support System for Pricing Decisions

Thanks to the support from MathWorks, enrolled students have access to MATLAB for the duration of the course.

Books and references

  1. Peter G.W. Keen and Michael S. Scott Morton, ‘Decision Support Systems: An Organizational Perspective’ Addison-Wisely Publishing Company
  2. Mc Cosh, Andrew M, and Michael S. Scott Morton., “Management Decision Support Systems’, The Mac Millan Press Limited, 1978.
  3. Sprague, Ralf H., Carlson, Eric D., “Building Effective Decision Support Systems”. Prentice Hall Inc., 1982.

Instructor bio

Prof. Kunal Kanti Ghosh

IIT Kharagpur
Prof. Kunal Kanti Ghosh has over three decades of experience at various levels in the automobile industry. He was the "Corporate Initiatives Head" of Tata Technologies Ltd and was adjudged the "Best Young Materials Manager" by the Indian Institute of Materials Management in 1986. He also received the "Best young Manager's Award" from All India Management Association in 1990. He was the prime architect of "Parts Supply Management System" for Nissan Plant in Australia, Melbourne. He was the project manager in charge of installation and commissioning of semi-automated (Kurimoto Presses) in Jamshedpur plant of Tata Motors in 1988. He holds B Tech (Mechanical Engineering), M Tech (IE & OR), and PhD (Automotive Design). He is a fellow member of the Institution of Engineers (India).

Prof. Anupam Ghosh

Dr. Anupam Ghosh obtained Masters Degrees with specializations in Supply Chain Management, Accounting, and Commerce. His PhD is on Information Visibility in Supply Chain. He has about 13 years of teaching experience in Supply Chain Management, Supply Chain Analytics, and International Marketing. He was a Visiting Scholar to Bentley University, Waltham, MA, USA during 2004-05. He has worked on projects on Healthcare Information Systems in USA, Fixing Transportation Fares for Public Transportation Systems in India, and has conducted various Management Development Programs on Supply Chain Management and Materials Management.

Prof Sujoy Bhattacharya

IIT Kharagpur
Dr Sujoy Bhattacharya is working in the area of Business Analytics. He teaches Business Analytics, Advanced Business Analytics and Data Science Lab courses in IIT Kharagpur. He has taught Analytics Courses at XLRI and Doctoral Courses [FPM} at IIM Rohtak.

Course certificate

The course is free to enroll and learn from. But if you want a certificate, you have to register and write the proctored exam conducted by us in person at any of the designated exam centres.
The exam is optional for a fee of Rs 1000/- (Rupees one thousand only).
Date and Time of Exams: 30 October 2022 Morning session 9am to 12 noon; Afternoon Session 2pm to 5pm.
Registration url: Announcements will be made when the registration form is open for registrations.
The online registration form has to be filled and the certification exam fee needs to be paid. More details will be made available when the exam registration form is published. If there are any changes, it will be mentioned then.
Please check the form for more details on the cities where the exams will be held, the conditions you agree to when you fill the form etc.


Average assignment score = 25% of average of best 8 assignments out of the total 12 assignments given in the course.
Exam score = 75% of the proctored certification exam score out of 100

Final score = Average assignment score + Exam score

YOU WILL BE ELIGIBLE FOR A CERTIFICATE ONLY IF AVERAGE ASSIGNMENT SCORE >=10/25 AND EXAM SCORE >= 30/75. If one of the 2 criteria is not met, you will not get the certificate even if the Final score >= 40/100.

Certificate will have your name, photograph and the score in the final exam with the breakup.It will have the logos of NPTEL and IIT Kharagpur. It will be e-verifiable at nptel.ac.in/noc.

Only the e-certificate will be made available. Hard copies will not be dispatched.

Once again, thanks for your interest in our online courses and certification. Happy learning.

- NPTEL team

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