• Introduction to Simulation
• Simulation and decision process
• Complex systems
• Introduction to Arena and SIMAN
• Single server simulations
• Monte Carlo simulations
• Validation and verification of simulation models
• Designing experiments using simulation
• Simulation of production shop systems
• Sensitivity analysis using simulation
• Alternative analysis
• Service industry simulation
• Call center simulation
• Network simulation
• Logistics simulation
• Optimization of system using simulation
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