Knowledge Management

By Prof. Kailash B L Srivastava   |   IIT Kharagpur
Learners enrolled: 1725
The objective of this course is to prepare students to understand the current theories, practices, tools and techniques in knowledge management (KM) to deal with the challenges with the organization and management of knowledge. This course addresses contemporary issues in managing knowledge, intellectual capital and other intangible assets by discussing the fundamental concepts of knowledge and its creation, acquisition, representation, dissemination, use and re-use, the role and use of knowledge in organizations and institutions, KM systems and its application in knowledge generation and transfer, and in the representation, organization, and exchange of knowledge, knowledge codification and system development, its testing, KM tools and portals, and finally ethical, managerial and legal issues in knowledge management.

Industries that will recognize this course:  IT Companies/ R & D Companies/ Pharma Companies/ Manufacturing and Services sector
Course Status : Completed
Course Type : Elective
Duration : 8 weeks
Start Date : 29 Jul 2019
End Date : 20 Sep 2019
Exam Date : 29 Sep 2019 IST
Category :
  • Management Studies
Credit Points : 2
Level : Undergraduate

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Course layout

Week 1: Introducing the concept of KM: Why KM, KM system life cycle, and aligning KM and business strategy
Week 2: KM Cycle: Knowledge creation, capturing tacit knowledge, Types of knowledge and its implications for KM
Week 3: Knowledge codification and system development: codification, system testing and deployment,
               Knowledge transfer and knowledge sharing- the role of culture and structure
Week 4: KM system : Analysis design and development: Knowledge infrastructure, Knowledge audit, and knowledge team
Week 5: KM system : Analysis design and development: Analysis, design and development of KM system
Week 6: KM tools and Portals: inferences from data, data mining and knowledge portals
Week 7: Evaluation of KM effectiveness: Tools and metricsEthical, legal and managerial issues
Week 8: KM experiences form Indian companies, KM innovation and Learning organization, The future of KM

Books and references

1.      Awad, E.M (2007). Knowledge Management. Pearson India, Delhi.
2.      Fernandez I. B. and Sabherwal, R. (2010). Knowledge Management: System and Resources. PHI Delhi.
3.      Kimiz Dalkir (2005). Knowledge Management in Theory and Practice. Elsevier.
4.      Tiwana Amrit (1999).The Knowledge Management Toolkit. Prentice Hall PTR.

Instructor bio

Prof. Kailash B L Srivastava is Professor, Department of Humanities and Social Sciences and Joint Professor in Vinod Gupta School Management, and specializes in the area of Human Resource Management and Development and Organizational Behaviour at Indian Institute of Technology, Kharagpur. He holds a first class Master’s degree in Psychology from Gorakhpur University and Ph.D. from Indian Institute of Technology, Kanpur, and has around 25 years of teaching, research, and training experience. He has taught earlier at BITS Pilani, and T A Pai Management Institute, Manipal, and also served as visiting faculty in XLRI, Jamshedpur (2002), and Asian Institute of Technology, Bangkok (2005), and UNU Tokyo (2013). He has published over 45 papers in national and international journals and contributed 25 chapters in edited books. He has attended many national and international conferences, including IIRA in Berlin, ICP 2008 at Berlin, and Personality at work in Lunenburg, Germany ICP 2012 at Cape Town, SA and Yokohama in 2016. He has carried out a number of sponsored research and consultancy projects. He has supervised 14 Ph.D. theses in the area of Human Resource Development, Knowledge management, HR Issues in Mergers / Acquisitions, Emotional Intelligence, and Learning Organization. He is also a member of the editorial board of many national and international journals. He has conducted many management development programmes in areas of behavioural/ soft skills and human resource management and development, KM and innovation in learning organization, performance management, and research methodology. He is a board member of the Academy of International business (India chapter), and President of the National Academy of Psychology, India for 2016-17. His current consulting and research expertise are in the area of Strategic Human Resource Management, OD and change management, Organizational Culture, Leadership, Emotional Intelligence, and Knowledge Management, Psychology of well-being, and corporate affairs.

Course certificate

  • The course is free to enroll and learn from. But if you want a certificate, you have to register and write the proctored exam conducted by us in person at any of the designated exam centers.
  • The exam is optional for a fee of Rs 1000/- (Rupees one thousand only).
  • Date and Time of Exams: 29th September 2019, Morning session 9am to 12 noon; Afternoon Session 2pm to 5pm.
  • Registration url: Announcements will be made when the registration form is open for registrations.
  • The online registration form has to be filled and the certification exam fee needs to be paid. More details will be made available when the exam registration form is published. If there are any changes, it will be mentioned then.
  • Please check the form for more details on the cities where the exams will be held, the conditions you agree to when you fill the form etc.

  • Average assignment score = 25% of average of best 6 assignments out of the total 8 assignments given in the course.
  • Exam score = 75% of the proctored certification exam score out of 100
  • Final score = Average assignment score + Exam score

  • If one of the 2 criteria is not met, you will not get the certificate even if the Final score >= 40/100.
  • Certificate will have your name, photograph and the score in the final exam with the breakup.It will have the logos of NPTEL and IIT Kharagpur. It will be e-verifiable at nptel.ac.in/noc.
  • Only the e-certificate will be made available. Hard copies are being discontinued from July 2019 semester and will not be dispatched.

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