Courses » Total Quality Management - II

Total Quality Management - II


This is the second part of the two part course (TQM-I, TQM-II) and will cover topics ranging from Quality Engineering, Quality Function Development, Introduction to Design of Experiments, Process Optimization and Robust Product Design, Steps to Six Sigma, Management of Quality, its ultimate philosophy, etc.


Masters in Business Administration, Masters in Economics, Masters in Statistics/Mathematics, Masters in Industrial Engineering, Masters in Operations Research/Operations Management, Phd in related fields as mentioned above



PREREQUISITES: Probability & Statistics

INDUSTRY SUPPORT: All service, manufacturing, industry, government department, any type of private industry

840 students have enrolled already!!


Raghu Nandan Sengupta completed his bachelors in engineering in Mechanical Engineering from Birla Institute of Technology Mesra, Ranchi INDIA and his FPM (PhD) from Indian Institute of Management Calcutta, INDIA with specialization in Operations Management. His research interests are in Sequential Analysis, Statistical & Mathematical Reliability, Optimization and its use in Financial Optimization. His research work has been published in journals like Metrika, European Journal of Operational Research, Sequential Analysis, Computational Statistics & Data Analysis, Communications in Statistics: Simulation & Computation, Quantitative Finance, etc. At Indian Institute of Technology Kanpur, INDIA he is a Professor in the Industrial & Management Engineering department and teaches courses like Probability & Statistics, Stochastic Processes & their Applications, Management Decision Analysis, Financial Risk Management, etc. He is also the recipient of IUSSTF Fellowship 2008 and visited Operations Research & Financial Engineering department at Princeton University, USA, ERASMUS MUNDUS Fellowship 2011 to Warsaw University, POLAND, EU-NAMASTE Fellowship 2015 to IST, University of Lisboa, PORTUGAL, DAAD Fellowship 2015 to TU Dresden, GERMANY.


Week 1  : Quality Engineering, Quality Function Deployment
Week 2  : Quality Function Deployment, Introduction to Design of Experiments
Week 3  : Introduction to Design of Experiments
Week 4  : Introduction to Design of Experiments
Week 5  : Introduction to Design of Experiments, Process Optimization and Robust Product Design
Week 6  : Process Optimization and Robust Product Design
Week 7  : Process Optimization and Robust Product Design, Steps to Six Sigma
Week 8  : Steps to Six Sigma, Management of Quality, its ultimate philosophy

  •  Introduction of Statistical Quality Control: Douglas C. Montgomery, John Wiley & Sons, 2009, ISBN: 978-0-470-16992-6
  • Total Quality Management: Dale H. Besterfield , Hemant Urdhwareshe , Mary Besterfield-Sacre , Carol Besterfield-Michna , Rashmi Urdhwareshe , Glen H. Besterfield, Pearson, ISBN: 978-81-7758-412-7
  • Design of Experiment: Douglas C. Montgomery, John Wiley & Sons, ISBN: 0-471-31649-0

  • The exam is optional for a fee.
  • Date and Time of Exams: March 31st 2019(Sunday)
  • Time of Exams:: Morning session 9am to 12 noon; Afternoon session: 2pm to 5pm
  • Registration url: Announcements will be made when the registration form is open for registrations.
  • The online registration form has to be filled and the certification exam fee needs to be paid. More details will be made available when the exam registration form is published.


  • Final score will be calculated as : 25% assignment score + 75% final exam score
  • 25% assignment score is calculated as 25% of average of  Best 6 out of 8 assignments
  • E-Certificate will be given to those who register and write the exam and score greater than or equal to 40% final score. Certificate will have your name, photograph and the score in the final exam with the breakup.It will have the logos of NPTEL and IIT Kanpur. It will be e-verifiable at nptel.ac.in/noc.