Tapan P Bagchi holds a B Tech in Mechanical Engineering from IIT Kanpur, India and MASc and Ph D in Industrial Engineering from the University of Toronto, Canada. He also holds a D Sc in Quality Engineering from IIT Kharagpur, India. He is a Fellow of Institution of Engineers (India) and a Registered Professional Engineer in Ontario, Canada. Author of over 100 papers and six texts on quality engineering, computer science, genetic algorithms, scheduling, ISO 9000 and database management, he has held the positions of Professor and Chair in the IIT System, Dean at SPJIMR Dubai, Director at NITIE, NDS Infoserv Mumbai, and NMIMS University’s Shirpur Campus. Prior returning to academics, Bagchi served the EXXON Corporation holding techno-managerial positions for over sixteen years in Canada, US, Singapore and Europe.
Jitesh J Thakkar is an Associate Professor at the Department of Industrial and Systems Engineering, Indian Institute of Technology (IIT) Kharagpur, India.
He received Ph.D in Supply Chain Management from IIT Delhi, Masters in Technology in Industrial Engineering from IIT Delhi and Bachelors in Mechanical Engineering with Gold Medal from the oldest Government Engineering College Birla Vishvakarma Mahavidyalaya, Sardar Patel University, Gujarat.
He has published research in the areas of Lean & Sustainable manufacturing, Supply Chain Management, Quality Management, Small and Medium Enterprises and Performance Measurement. The publications have appeared in the leading journals – Journal of Cleaner Production, Production Planning and Control, Computers & Industrial Engineering, International Journal of Advanced Manufacturing Technology, Journal of Manufacturing Technology Management, and International Journal of Productivity and Performance Measurement.
He is an Editorial Board member and Guest Editor for International Journal of Lean Six Sigma, Emerald. He is a Guest Editor for Electronics Commerce Research and Applications, Elsevier. He extends his services as a reviewer to the reputed international journals like International Journal of Production Economics, International Journal of Production Research, Production Planning and Control, and International Journal of Productivity and Performance Management.
He has trained Corporate Managers in Lean Manufacturing, Process Excellence, Six Sigma, Value Engineering, Project Management, Quality Management, Supply Chain Management and Statistical Decision Making. He has also trained Teachers in Research & Publication and Teaching & Learning.
Week 1: Quality concepts and definition
Key concepts in quality management
Fundamentals of Total Quality Management (TQM)
Cost of quality and Six Sigma
Week 2: Fundamentals of statistics
Probability theory and concepts
Probability rules and events
Sampling distribution and test of hypothesis
Week 3: Quality philosophies and standards
Tools for TQM and continuous improvement
Quality Function Deployment (QFD) and Design failure mode effects analysis (DFMEA)
Quality awards, benchmarking and service quality
Week 4: Service quality and process control
Project management: Complexities and examples
Project management: Key decisions, Work breakdown structure, schedule development and cost estimation
Project planning and scheduling: Network, critical path method, PERT, crashing
Week 5: Measurement accuracy and process variations
Operating characteristic curve
Week 6: Design of sampling plan
Basics of Statistical Process Control
Statistical Process Control for services
Week 7: Control charts for variables and attributes
Process capability: Fundamentals and measures
Quality Function Deployment (QFD) and Kano Model
Week 8: Design of experiment (DOE)
Experimental analysis in product realization
Experimental setups and strategies
Week 9: Factorial experiment, ANOVA and Response surface
Benchmarking: Customer-service and Product-service performance
Benchmarks and performance measurement: Critical success factors and case study
Week 10: Supply Chain Management, TQM and quality chain
Taguchi Product Design Approach
Taguchi’s Robust Design
Week 11: DMAIC, Zero defect and Six Sigma
Six Sigma: Case study and Tools
Design for Manufacturing (DFM), Design for Assemble (DFA) and Reliability Analysis
Week 12: Failure Mode and Effect Analysis (FMEA)
Six Sigma: Strategic planning and Implementation
Six Sigma and Operational Excellence: Summary
1. Forrest W. Breyfogle III, Implementing Six Sigma, John
Wiley & Sons, INC., 2nd edition.
2. Howard S. Gitlow and David M. Levine, Six Sigma for Green Belts and Champions, Pearson Education, Inc., 10th
Printing, September 2012.
3. Evans, J R and W M Lindsay, An Introduction to Six Sigma and Process Improvement, CENGAGE Learning, 3rd
4. Montgomery, D C. Design and Analysis of Experiments, 5th edition, Wiley.
5. Mitra, Amitava. Fundamentals of Quality Control and Improvement, 3rd edition, Wiley India Pvt Ltd.