Courses » Soft skills

Soft skills


Soft Skills, a buzz word today has attracted the attention of students, professionals and entrepreneurs all over the world.  Employability, being the major concern today, every individual aims at getting coveted jobs.  Employability today is commensurate with proving multiple skills in varied situations in a fast changing world.  Hence, everyone aspiring for jobs today has to prove one’s mettle in various situations where one requires to be armed with different skills, which, collectively come under Soft Skills.  One may be armed with good competence of one’s subject but one cannot compete with his peer groups unless one has the potential of performance. Performance can be ensured with the demonstration of certain abilities that can help a professional communicate, corroborate, convince, evaluate and look into the continuing as well as the upcoming trends of the corporate world from time to time.

The course aims at creating awareness among the stock holders of the corporate world in which the role of individuals as team players and also as responsible leaders materializes to a great extent.  The course, with its interactive and need based modules, will  address various challenges of communication as well as behavioural skills  faced by individuals at workplace and organizations in  bridging the gaps through  effective skills of interviews, group discussions, meeting management, presentations  and nuances of drafting various  business documents  for sustainability in today’s global world.

Important For Certification/Credit Transfer:

Weekly Assignments and Discussion Forum can be accessed ONLY by enrolling here

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Note: Content is Free!

All content including discussion forum and assignments, is free

Final Exam (in-person, invigilated, currently conducted in India) is mandatory for Certification and has INR Rs. 1100 as exam fee.


Core. But it can be offered as Elective also.
UG Final Year & PG I year
BE/B.Sc/B.A,  ME, M.Sc./M.A, Ph.D
Open to everyone desirous of honing one’s employability skills


Basic knowledge of reading and writing English.


Can be useful to all major companies, such L&T, BHEL, NBCC, NTPC, WIPRO, INFOSYS, and other organizations where HR has a crucial role.

12555 students have enrolled already!!


Dr. Binod Mishra, Associate Professor of English at IIT Roorkee, Uttarakhand,   has a teaching experience of 21 years in different reputed colleges and universities. He has taught courses like Technical Communication Skills, Soft Skills, Language Skills, Modern Drama and Diasporic Literature etc.  A Ph.D on the works of Mulk Raj Anand, Mishra has to his credit 20 books (15 edited and 05 authored) on various aspects of English language and literature.  Besides books, he has published more than 100 papers, around 50 poems in journals and 18 book reviews in various journals and anthologies. He has conducted 08 workshops/conferences and presented papers in 42 conferences of national and international repute. He has also delivered 75 invited talks in various conferences, workshops, and refresher courses.  A life member of several literary associations, Dr. Mishra is on the editorial advisory board of several reputed journals, BoS member of several universities and two times elected Editor-in-Chief of Indian Journal of English Studies, one of the oldest journals of English language and literature.

Dr. Mishra has been the recipient of several awards namely, AIMS International Distinguished Service Award, 2008 (in Indian Business Academy, 29 December, New Delhi), AIMS International Outstanding Editor Award, 2009 (in IIM Bangalore, 21 December, 2009) and “Excellence in World Poetry Award” on 5th January, 2010 by International Poets Academy, Chennai, India.


Week 1:Introduction to Soft Skills, Aspects of Soft Skills, Effective Communication Skills, Classification of Communication, Personality Development

Week 2:Positive Thinking, Telephonic Communication Skills, Telephonic Communication Skills: Part II, Communicating Without Words, Paralanguage
Week 3:Proxemics,  Haptics: The Language of Touch, Meta-communication, Listening Skills, Types of Listening

Week 4:Negotiation Skills I, Negotiation Skills II, Culture as Communication: Part I, Communicating across Cultures: Part II, Organizational Communication

Week 5:Communication Breakdown: Part I, Communication Breakdown: Part II, Advanced Writing Skills, Principles of Business Writing, Types of Business Writing: Part I

Week 6:Business Writing: Part II, Business Letters, Business Letters: Format and Style, Types of Business Letter: Part I, Business letter: Part II

Week 7:Writing Reports, Types of Report, Strategies for Report Writing: Part I, Strategies for Report Writing: Part II, Evaluation and Organization of Data

Week 8:Structure of Report: Part I, Structure of Report: Part II, Report Style: Part I, Report Style: Part II, Group Communication Skills

Week 9:Leadership Skills, Group Discussion Part I, Group Discussion Part II, Meeting Management, Adaptability & Work Ethics

Week 10:Advanced Speaking Skills, Oral Presentation, Speeches & Debates, Combating Nervousness, Patterns & Methods of Presentation, Oral Presentation: Planning & Preparation

Week 11:Making Effective Presentations, Speeches for Various Occasions, Interviews, Planning & Preparing (Part I): Effective Résumé, Planning & Preparing (Part II): Effective Résumé

Week 12:Drafting an Effective Résumé, Facing Job Interviews: Part I, Facing Job Interviews: Part II, Emotional Intelligence & Critical Thinking, Applied Grammar


1. Butterfield, Jeff. Soft Skills for Everyone. New Delhi: Cengage Learning. 2010.
2. Chauhan, G.S. and Sangeeta Sharma. Soft Skills. New Delhi: Wiley. 2016.
3. Goleman, Daniel. Working with Emotional Intelligence. London: Banton Books. 1998.
4. Hall, Calvin S. et al.  Theories of Personality. New Delhi: Wiley. rpt. 2011.
5. Holtz, Shel. Corporate Conversations. New Delhi: PHI. 2007.
6. Kumar, Sanajy and Pushp Lata. Communication Skills. New Delhi: OUP. 2011.
7. Lucas, Stephen E. The Art of Public Speaking. McGraw-Hill Book Co. International Edition, 11th Ed. 2014.
8. Penrose, John M., et al. Business Communication for Managers. New Delhi: Thomson South Western. 2007.
9. Sharma, R.C. and Krishna Mohan. Business Correspondence and Report Writing. New Delhi: TMH. 2016.
10. Sharma, Sangeeta and Binod Mishra. Communication Skills for Engineers and Scientists. New Delhi: PHI Learning. 2009, 6th Reprint 2015. 
11. Thorpe, Edgar and Showick Thorpe. Winning at Interviews. Pearson Education. 2004.
12. Turk, Christopher. Effective Speaking. South Asia Division: Taylor & Francis. 1985.

  • The exam is optional for a fee.
  • Date of Exams : October 28 (Sunday)
  • Time of Exams : Morning session 9am to 12 noon; Afternoon session: 2pm to 5pm
  • Exam for this course will be available in both morning & afternoon sessions.
  • Registration url: Announcements will be made when the registration form is open for registrations.
  • The online registration form has to be filled and the certification exam fee needs to be paid. More details will be made available when the exam registration form is published.

  • Final score will be calculated as : 25% assignment score + 75% final exam score
  • 25% assignment score is calculated as 25% of average of  Best 8 out of 12 assignments
  • E-Certificate will be given to those who register and write the exam and score greater than or equal to 40% final score. Certificate will have your name, photograph and the score in the final exam with the breakup.It will have the logos of NPTEL and IIT Roorkee.It will be e-verifiable at nptel.ac.in/noc.