Courses » Knowledge Management

Knowledge Management

About the course

The objective of this course is to prepare students to understand the current theories, practices, tools and techniques in knowledge management (KM) to deal with the challenges with the organization and management of knowledge. This course addresses contemporary issues in managing knowledge, intellectual capital and other intangible assets by discussing the fundamental concepts of knowledge and its creation, acquisition, representation, dissemination, use and re-use, the role and use of knowledge in organizations and institutions, KM systems and its application in knowledge generation and transfer, and in the representation, organization, and exchange of knowledge, knowledge codification and system development, its testing, KM tools and portals, and finally ethical, managerial and legal issues in knowledge management.


Industries that will recognize this course

IT Companies/ R & D Companies/ Pharma Companies/ Manufacturing and Services sector

Course instructor

Kailash B L Srivastava is Professor, Department of Humanities and Social Sciences and Joint Professor in Vinod Gupta School Management, and specializes in the area of Human Resource Management and Development and Organizational Behaviour at Indian Institute of Technology, Kharagpur. He holds a first class Master’s degree in Psychology from Gorakhpur University and Ph.D. from Indian Institute of Technology, Kanpur, and has around 25 years of teaching, research, and training experience. He has taught earlier at BITS Pilani, and T A Pai Management Institute, Manipal, and also served as visiting faculty in XLRI, Jamshedpur (2002), and Asian Institute of Technology, Bangkok (2005), and UNU Tokyo (2013). He has published over 45 papers in national and international journals and contributed 25 chapters in edited books. He has attended many national and international conferences, including IIRA in Berlin, ICP 2008 at Berlin, and Personality at work in Lunenburg, Germany ICP 2012 at Cape Town, SA and Yokohama in 2016. He has carried out a number of sponsored research and consultancy projects. He has supervised 14 Ph.D. theses in the area of Human Resource Development, Knowledge management, HR Issues in Mergers / Acquisitions, Emotional Intelligence, and Learning Organization. He is also a member of the editorial board of many national and international journals. He has conducted many management development programmes in areas of behavioural/ soft skills and human resource management and development, KM and innovation in learning organization, performance management, and research methodology. He is a board member of the Academy of International business (India chapter), and President of the National Academy of Psychology, India for 2016-17. His current consulting and research expertise are in the area of Strategic Human Resource Management, OD and change management, Organizational Culture, Leadership, Emotional Intelligence, and Knowledge Management, Psychology of well-being, and corporate affairs.

Course layout

Week 1: Introducing the concept of KM: Why KM, KM system life cycle, and aligning KM and business strategy

Week 2: KM Cycle: Knowledge creation, capturing tacit knowledge, Types of knowledge and its implications for KM

Week 3: Knowledge codification and system development: codification, system testing and deployment, Knowledge transfer and knowledge sharing- the role of culture and structure

Week 4: KM system : Analysis design and development: Knowledge infrastructure, Knowledge audit, and knowledge team

Week 5: KM system : Analysis design and development: Analysis, design and development of KM system

Week 6: KM tools and Portals: inferences from data, data mining and knowledge portals

Week 7: Evaluation of KM effectiveness: Tools and metrics
Ethical, legal and managerial issues

Week 8: KM experiences form Indian companies, KM innovation and Learning organization, The future of KM


Certification exam:

• The exam is optional for a fee. Exams will be on 26 March, 2017

• Time: Shift 1: 9am-12 noon; Shift 2: 2pm-5pm

• Any one shift can be chosen to write the exam for a course.

• Registration url: Announcements will be made when the registration form is open for registrations.

• The online registration form has to be filled and the certification exam fee needs to be paid. More details will be made available when the exam registration form is published.


• Final score will be calculated as : 25% assignment score + 75% final exam score.

• 25% assignment score is calculated as 25% of average of 8 weeks course: Best 6 out of 8 assignments.

• E-Certificate will be given to those who register and write the exam and score greater than or equal to 40% final score. Certificate will have your name, photograph and the score in the final exam with the breakup. It will have the logos of NPTEL and IIT KHARAGPUR. It will be e-verifiable at nptel.ac.in/noc.